Frequently asked questions
My traffic dropped. How do I know it’s really a Google problem?
Three checks will tell you most of what you need in about 15 minutes:
- Is tracking broken? If clicks in Search Console are flat but GA4 shows a drop, the problem is likely your tracking code or cookie consent setup, not Google.
- Did demand fall? Search Console keeps 16 months of data. Compare this month with the same month last year and check your main keywords in Google Trends. A drop everyone is seeing isn’t your problem to fix.
- Did impressions fall, or just clicks? If impressions fell too, you lost rankings or indexed pages. If impressions held but click-through rate fell, AI answers or a changed results page are likely taking the clicks.
If the drop survives all three checks, it’s real, and the cause is on your site or in a Google update.
Was I hit by a spam update or a core update?
Start by matching the day your traffic dropped against the Google Search Status Dashboard. Dates alone won’t settle it, though, because Google sometimes rolls out two updates back to back. The pattern of the loss is what tells them apart:
- Spam updates usually hit one section hard: mass-produced blog posts, city pages or product variations. “Crawled, currently not indexed” often climbs in that same section.
- Core updates spread the loss across the site. Google reassesses which kind of page best serves a query, competing results shift and you slide a few positions.
That’s exactly what the Quick Look does: We map your losing pages and queries against update dates and show you the pattern.
Will my traffic come back on its own, or should I act now?
It depends on the cause. After a core update, some sites recover partly on their own as Google keeps adjusting results. After a spam-related drop, traffic usually doesn’t come back by itself: As long as the problem content stays live, the negative signal stays too. A technical error won’t fix itself either.
So before you decide to “wait a month,” know the cause. Waiting can be the right call, but make it with data.
How long does recovery take?
The honest answer: anywhere from days to months, depending on the cause, and no one can promise a date.
- Technical error: Usually a few days to a few weeks after the fix, once Google recrawls the pages.
- Spam update: Google’s spam updates page says it can take months for its automated systems to learn that a site now complies.
- Core update: Google’s core updates page says the effect of improvements often shows up with later core updates.
- Manual action: A reconsideration request can take several days to several weeks to be reviewed.
That’s why the Recovery stage runs at least three months. Be wary of anyone who promises results faster.
We used AI to write our content. Is that why Google penalized us?
Probably not on its own. Google doesn’t ban AI-generated content. The problem is publishing lots of pages that add nothing for the reader, without anyone checking them. Google calls that scaled content abuse, and on Oct. 1, 2026, it put in writing that a human review before publishing is “critical.”
AI-assisted pages that an expert reviewed and added firsthand knowledge to can sit on the same site with no trouble. Our analysis separates the two. “Delete everything AI wrote” is not a good starting point.
Should I delete pages, noindex them or rewrite them?
Don’t mass-delete in a panic. For each page, the decision comes down to three questions: Does it bring traffic or conversions? Has it earned links from other sites? Does it tell readers something they can’t find elsewhere?
- No to all three: Remove it and let it return a 404 or 410.
- Same topic as another page: Merge into the strongest page and 301 redirect the rest to it.
- Valuable topic, thin content: Improve it with firsthand data, expert input and a real author.
- Useful to visitors, but not for search: Noindex it and keep it on the site.
The Diagnosis report makes this call page by page, with the reasoning spelled out.
I have a manual action in Search Console. What should I do?
First, read the Manual actions report closely: What’s the issue, and does it affect the whole site or one section? Then fix the issue across the entire site, not just on the example URLs Google lists. Document every change and explain it clearly in your reconsideration request.
The most common mistake is fixing a few examples and filing right away. Every rejected request adds time. If you have a manual action, we recommend starting with the Diagnosis, and we’ll help you write the reconsideration request.
Should I submit a disavow file?
In most cases, no. Google already ignores most spammy links. The disavow tool is mainly for sites with a manual action for unnatural links, or sites that know they bought links in the past. A broad disavow file built in a panic can also cancel out links that help you.
Do you use an AI detector?
No. AI detectors aren’t reliable, and Google doesn’t care whether AI wrote a page. It cares whether the page is useful. We do use an AI model in our content analysis, but not to ask “did AI write this?” We use it to score losing pages against Google’s four criteria: effort, originality, talent or skill, and accuracy.
Which stage should I start with?
- You don’t know the cause: Quick Look. In two business days you’ll know what you’re facing and whether you need a Diagnosis.
- You have a manual action, or your site has several thousand pages: Go straight to Diagnosis. A 10-page sample won’t be enough.
- You already have a diagnosis from someone else: Send it with your application, and we’ll see together whether you can move straight to Recovery.
Is it safe to give you Search Console access? Do you sign NDAs?
Yes. You add us as a “Restricted” user. Restricted users can view data but can’t change settings, remove URLs or submit sitemaps. When the analysis is done, you can remove our access from the same screen in one click. We delete the analysis data after 30 days. If you’d like, we sign an NDA before you grant access. We’ll send our template or sign yours. Just check the NDA box on the form.
Is this only for sites hit by the September 2026 spam update?
No. The plan covers any sudden drop in organic traffic: spam and core updates, manual actions, AI answers taking clicks, and technical problems from a site migration or plugin update. Apply whenever you need it.
Who makes the fixes?
In the Quick Look and Diagnosis, we tell you what to do and in what order, and your team does the work. In the Recovery stage, we run the process. Your team, or a partner we work with on your approval, makes the changes on the site, and we review every step.
Do you guarantee results?
No, and no one honestly can. Don’t pay anyone who guarantees Google’s decisions. What we promise is this: find the cause in your own data, lay out the smartest order of fixes, and measure progress in Search Console every month with a clear report.